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Order Acceptance Policy

Stone Depot reserves the right to decline a Customer’s order for any reasonable cause including but not limited to availability of products, failure by Customer to fulfill payment terms, and/or breach by Customer of this Agreement.

Terms of Payment

Full payment is required in order to proceed with the purchase.

All purchases are on a “first-come, first served” basis only. We do not allow reservations due to the volume of orders we handle daily.

For your convenience, you can choose from the following payment options:

  • Credit Card
  • Paypal
  • Direct Bank Transfer

Return and Refund Policy

Here’s our guarantee to you: within three days after your purchase, if you are not satisfied with the material, we will replace it with a new one or refund your money (minus the delivery or shipping charges).

All purchases are on a “first-come, first served” basis only. We do not allow reservations due to the volume of orders we handle daily.

Custom-fabricated slabs are not eligible for return or exchange.

1. Item(s) must be returned within three (3) days from date of purchase;

2. All returns require proof of purchase;

3. Returned product(s) must be in the original condition. Items that have been cut, fabricated, flamed, honed, bush-hammered, installed, etc. are not eligible for return;

4. The Client shall shoulder the delivery or shipping cost.

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